The phone will continue through the usual process of starting up. On an iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears.Then turn the phone back on by holding the Power button. Slide the power button to the right and wait while the phone turns off. On an iPhone, Power Off, press and hold the Power and Volume Down buttons until the option ‘slide to power off’ appears.If the app still does not work, then try turning off the phone completely and turning it back on. Try to open your Shipt app again by clicking on the Shipt icon. To exit this feature, by selecting the ‘Recent Apps’ icon again.Ĥ. Swipe the open app towards the right of the phone. On an Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears.Swipe up on the app’s preview to close the app.Swipe right or left to find the app that you want to close.On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps On an iPhone, On an iPhone X or later,an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.If both your phone’s operating system and your Shipt app are up to date, then try closing the app. Verify that your Shipt app has been updated to the latest version.ģ. Verify that your phone has been updated to the latest version of its operating system.Ģ. If you are still experiencing issues, you can contact our support team via LiveChat on our webpage, email us at or call us at (205) 502-2500.įor both iPhones and Android phones, check the following:ġ. Return to the login screen and enter your email and new password to log into your account.If this time limit expires, you will need to go back to the login screen and select Forgot password? again. *Note: For security purposes, you will have a limited amount of time after receiving the reset password email to update your password. You will be directed to a new page and prompted to enter a new password.*.Click Update password at the bottom of the email.You will receive an email from Shipt that lists the password requirements.Select Email instructions as shown below.Be sure to enter the email address that's associated with your Shipt account. You will be directed to a new page and asked to enter your email.Under the email and password fields, select Forgot password?.Open the Shipt app and select Sign in or go to /shop. If you have forgotten your password, you can reset it using either the app or the website by following the directions below.
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